Most orders are made to order and require production time before shipment.

* Standard items: 2–4 business days processing time

* Custom or personalized orders: 4–10 business days processing time

* Bulk orders may require additional production time

Processing times may vary depending on order volume, product complexity, and seasonal demand.

Once your order has been completed and dispatched, you will receive a shipping confirmation and tracking information through the following trusted courier:

Australia

* Australia Post

Philippines

* J&T

Estimated delivery times:

Australia

* Greater Sydney Area: Standard Delivery: 1–5 business days

* Regional New South Wales: Standard Delivery: 3–7 business days

* Interstate Australia - Standard Delivery: 5–10 business days

Philippines

* Luzon: 3-5 business days

* Metro Manila: 3-5 business days

* Provincial Luzon: 3–7 business days

* Visayas: Standard Delivery: 5–10 business days

* Mindanao: Standard Delivery: 7–14 business days

Delivery times are estimates only and may vary due to carrier delays, customs processing, weather conditions, public holidays, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information at checkout.

APPA 3D Studio is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping fees may apply if a package needs to be resent.

Where available, tracking information will be provided once your order has been shipped. Customers are responsible for monitoring the shipment and contacting the carrier regarding delivery issues after dispatch.

Once an order has been handed over to the shipping carrier, APPA 3D Studio is not responsible for delays, loss, or theft that occur during transit.

If your package is delayed, lost, or marked as delivered but cannot be located, we recommend contacting the shipping carrier directly.

If your order arrives damaged, please contact us within 48 hours of delivery.

To be eligible for a refund review, customers must provide:

* A complete and unedited unboxing video showing the sealed package before opening

* Clear photos of the damaged item

* Clear photos of the packaging and shipping label

* Proof of purchase or order number

Claims submitted without a complete unboxing video may not be eligible for refund.

If you have any questions regarding your order or shipping, please contact appa.3dstudio@gmail.com and include your order number for faster assistance