If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving your package.

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To process your claim, you must provide the following:

Clear PHOTO & VIDEO of the item and packaging

- Your order number

- The sealed package before opening

- The shipping label

- The entire unboxing process from start to finish; unedited

- The condition of the item upon opening

Claims submitted without a complete unboxing video may not be eligible for a refund, replacement, or store credit.

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NO UNBOXING VIDEO, NO REFUND.

Due to the personalized nature of our products, customized and personalized items are non-refundable and non-returnable unless they arrive damaged, defective, or contain an error made by APPA 3D Studio.

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Please review all customization details carefully before placing your order.

We do not offer refunds, returns, or exchanges for:

- Change of mind

- Incorrect color, size, or customization details provided by the customer

- Normal variations in 3D-printed products, including minor layer lines, surface textures, or slight color differences

Once your claim has been reviewed and approved, we may offer one of the following remedies at our discretion through an online store credit. Customized products are not refundable.

As 3D-printed products are handmade and made-to-order, slight variations in color, finish, and texture are normal and are not considered defects.

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APPA 3D Studio reserves the right to decline refund or replacement requests if sufficient evidence is not provided or if the product has been damaged due to misuse, improper handling, or normal wear and tear. 

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For assistance, please contact us appa.3dstudio@gmail.com