Question 1

Are all your designs original?

Accepted Answer

Yes. Every APPA 3D Studio design is originally created from scratch by our design engineer, Amreed Alegre. We take pride in creating products that are exclusive to APPA 3D Studio.

Question 2

Can I cancel my order?

Accepted Answer

Orders may only be cancelled if production has not yet started.Standard Orders: Once your order has been prepared for courier pick-up, it can no longer be cancelled.Customised or Personalised Orders: Once production has begun, cancellations are no longer possible.
If you wish to cancel your order, please contact us as soon as possible at appa.3dstudio@gmail.com

Question 3

What should I do if I receive a damaged, defective, or incorrect item?

Accepted Answer

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving your package.To process your claim, please provide:Your order numberA clear photo and video of the item and packagingA photo or video of the sealed package before openingA clear image of the shipping labelA complete, unedited unboxing video from start to finishClear photos or videos showing the issue with the item
Please note: Claims submitted without a complete unboxing video may not be eligible for a refund.

Question 4

How can I track my order?

Accepted Answer

Once your order has been shipped, we will send you your tracking number via email.You can track your parcel here:Australiahttps://auspost.com.au/mypost/track/Philippineshttps://www.jtexpress.ph/track-and-trace

Question 5

Do you sell STL files?

Accepted Answer

No. We do not sell STL files. All of our products are exclusively manufactured by APPA 3D Studio using our original designs.

Question 6

Do you have a physical store?

Accepted Answer

At this time, we operate exclusively online and do not have a physical retail store.You can purchase our products through our official website: appa3dstudio.com

Question 7

What if I receive an incomplete order?

Accepted Answer

If any items are missing from your order, please contact us at appa.3dstudio@gmail.com and provide:Your order numberA complete unboxing video
Once we verify that an item is missing, we will either:Ship the missing item at no additional costProvide refund, where appropriate.

Question 8

What payment methods do you accept?

Accepted Answer

AUSTRALIAWe accept:Apple PayGoogle Pay Debit Cards & Credit CardsPHILIPPINESWe also accept:Google Pay Debit Cards & Credit CardsE-Wallets (GCash and Maya)Bank Transfer (BDO, MariBank, Maya Bank, and Wise)FOR MANUAL PAYMENTSPlease send your proof of payment to appa.3dstudio@gmail.com or reply to the confirmation email. Payment confirmations are typically sent within 24–48 hours.

Question 9

Where is APPA 3D Studio based?

Accepted Answer

APPA 3D Studio is a family-owned business headquartered in Sydney, Australia, with a branch located in Quezon Province, Philippines.This allows us to serve customers efficiently in both Australia and the Philippines.

Question 10

How much does shipping cost?

Accepted Answer

Shipping costs vary depending on the destination, package size, and weight.Your shipping fee will be automatically calculated at checkout after you enter your delivery address. All shipping charges are determined by our courier partners.

Question 11

Do you ship worldwide?

Accepted Answer

At this time, APPA 3D Studio ships exclusively within Australia and the Philippines.We hope to expand our shipping destinations in the future.

Frequently Asked Questions